Frequently asked questions related to the Conference were answered here.
Emergency Contact Details
911 is the emergency number in the United States of America. You should only call 911 if you are in an emergency situation and need immediate help.
Where will the conference take place?
The conference will take place at the Philadelphia Marriott Old City, in Philadelphia Pennsylvania from May 30 - June 2, 2023.
Where will the workshops take place?
The workshops will take place at the Charles Library on Temple University’s campus at 1900 N. 13th St., Philadelphia, PA.
Will the participants who registered virtually also attend the workshops?
The workshops are for the participants attending the conference in-person only. In-person attendees must register to participate in the workshops.
What is the registration fee?
All conference registration fees are listed on the registration page of the Conference Website.
When does registration open?
Registration opened on 27 February, 2023 for both in-person and virtual participation. Participants should register online.
Can I register in person at the Conference Venue?
Yes, registration is accepted on-site, however, we encourage you to register early to receive valuable conference information.
Can I get a discount when I register early?
Yes, there is an “early bird” discount to those who register for the conference on or before 1st May, 2023.
If I can’t attend in-person, can I transfer my registration to virtual participation?
In-person registrants will have access to participate virtually. If you are unable to attend in-person, you will be able to transfer your registration type to Digital ONLY. Refunds will be issued based on the conference Cancellation Policy. Requests for adjustments to registration should be made in writing to iassist@concentra-cms.com.
How is registration confirmed?
After completing registration, you will be routed to a confirmation page. Additionally, you will receive a confirmation email with your registration information. It does typically take up to one hour for the email to arrive in your inbox. Some emails are being filtered into spam folders, so please be sure to check your junk folder before requesting a resend.
What is included in the full registration fees?
In-Person Registration for IASSIST 2023 includes access to all sessions and provided meals and breaks that are included on the schedule from Tuesday evening, May 30 through Friday, June 2.
* Pre-conference workshops can be added to your registration for an additional fee.
In-Person One-Day ONLY Registration for IASSIST 2023 includes access to all sessions and meals and breaks that are included on the schedule for the One Day selected. Reception and Banquet are excluded from One-Day registration.
Digital ONLY Registration for IASSIST 2023 includes access to the live stream of the General Sessions and a limited number of breakout sessions. It will also include access to the recorded sessions post-conference.
What meals are included with registration?
Breakfast and lunch will be provided to all in-person registrants Wednesday through Friday.
What sessions will be virtual and live streamed?
Keynote, fireside chat, and breakout sessions will be streamed via Zoom and video recordings shared after the conference. Check the detailed program for a list of all sessions, including those that are virtual.
How do I get around in Philadelphia?
Visit the Maps & Local Information page on the conference website for Local Details.
When will the registration desk be available on site?
The Conference Registration desk will be located in the Ballroom Foyer at the conference hotel. The desk will be staffed at 8am, Tuesday through Friday. Staff will remain at the desk during conference hours each day.
Can in-person attendees access the virtual sessions?
Yes, in-person attendees can access the virtual sessions. We will provide details on how to access the conference virtually to all registered attendees prior to the conference start.
* One-Day Registrants will not have access to the digital content.
What is the registration cancellation policy?
All cancellations received on or before May 1, 2023 are eligible for a full refund of fees paid, less a 10% cancellation fee. No refunds will be issued after the May 1 cut-off date. Registrants are able to transfer completed registrations to colleagues - please contact iassist@concentra-cms.com to finalize this process.
What are the requirements to obtain a United States Visa?
If you have not already obtained a Visa (if required), you may not be able to get an appointment in time to attend the conference in person. You may want to consider attending virtually. You can find details regarding the United States Visa process here: https://travel.state.gov/content/travel/en/us-visas.html.
What is the hotel cost? How do I make hotel reservations?
The conference hotel and location of most meetings will be the Philadelphia Marriott Old City. Please view the Conference Hotel page of the conference website for more details about the venue, costs, and how to book your room.
Is there any alternative accommodation?
We strongly recommend staying at the conference hotel if you are able. As IASSIST is hosting this conference without a sponsoring institution, we are not able to offer official alternative accommodation options. There will certainly be other hotels or apartments available but they may not provide a significant savings as we have negotiated a very competitive rate for Center City (downtown) Philadelphia. And you have the added benefit of being in the center of the activity without having additional daily travel time and costs. In addition, the association is responsible for covering the cost of a minimum number of hotel rooms and it would be better to avoid the financial burden of paying for unused guest rooms.
What if I cannot attend the in-person conference, will there be an option to attend virtually?
Yes, for 2023 we are offering a Digital ONLY Registration as an option for all participants.
How can I receive regular updates about the conference?
All Conference Registrants will be added to the Conference Listserv to receive regular updates.
Will it be the best IASSIST ever?
Yes, it will be the best IASSIST ever!
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