Information Research Specialist

Posted to IASSIST on: 2019-09-24

Employer: Harvard University

Employer URL:


The Information Research Specialist is a valued member of Knowledge and Library Services/Baker Library at Harvard Business School.

Working in the Curriculum & Learning Services (CLS) unit, you would be part of a dynamic team of information specialists and librarians who provide research and course support to a wide variety of audiences including Harvard Business School (HBS) faculty, students, program participants, and alumni, as well as Harvard University affiliates and visiting researchers. We bring the library into the classroom through in-class presentations, course information products and assignment-specific research drop-in sessions. The unit is charged with extending and leveraging current research, course support and collection-related activities to new and existing audiences.

Working Relationships:

  • Reports to the Manager, Customer Engagement, Curriculum & Learning Services.
  • Works closely with HBS faculty, HBS students and program participants, alumni, University affiliates and visiting researchers.
  • Contributes to the goals and priorities of Curriculum & Learning Services and Knowledge and Library Services.
  • Works closely with subject matter, content, and technical experts across Knowledge and Library Services, HBS and the Harvard University community.


  • Provides research support in a variety of formats (in-person, email, phone, chat, etc.) and in different ways (ready reference, in-depth reference and scheduled individual or team research consultations).
  • Acts as a liaison to HBS faculty units; identifies and designs research support models that align with curriculum objectives.
  • Demonstrates highly-developed skills and creativity in information research, writing, instruction, presentation and delivery. Possesses excellent critical thinking skills and superb customer service.
  • Assists researchers in accessing and extracting information from a variety of formats and sources (e.g., web, primary materials, and secondary materials) for course assignments, career research entrepreneurial activities, etc.
  • Curates news for a series of current awareness newsletters distributed to HBS students, faculty and administrative units.
  • Develops and maintains web content within the Baker Library discovery platform and content management system.
  • Participates in Baker Library and Harvard Library committees, working groups, events, etc.
  • Engages as a member of the Customer Engagement team within CLS.

Basic Qualifications:

Master’s degree or equivalent graduate education in Library/Information Science, Economics, Social Sciences, Business Administration or other relevant discipline. Minimum 5+ years of applicable work experience.

Additional Qualifications:

  • Broad knowledge of business topics including corporate finance, accounting, business history, etc.; solid understanding of business and economics concepts and related quantitative measures.
  • Expert knowledge of business information sources–standard third-party business databases including, but not limited to Bloomberg, CapIQ, Factset, and Thomson One; as well as market research sources including but not limited to EMIS, IBISWorld, Mintel and Passport. Experience with business literature databases (Factiva, ProQuest, EBSCO); tools and strategies for searching through them; and integrating them with data from other sources.
  • Able to produce timely, high quality results under pressure.
  • Demonstrated record of managing client relationships, setting priorities, meeting multiple deadlines and sharing workloads and projects with a research team.
  • Demonstrated ability to work well with others. Ability to collaborate and contribute to group projects and participate on committees and working groups within the department, across Knowledge and Library Services, and across the Harvard Library.
  • Work experience in an academic environment or a specialized library.

Archived on: 2020-01-08