Senior Access and Support Officer

Posted to IASSIST on: 2015-03-19

Employer: UK Data Service

Employer URL:


The UK Data Service, the national data service for the social sciences, is seeking to appoint a full-time Senior Access and Support Officer in its vibrant and busy User Support and Training Team. The post would be based in the UK Data Archive in the University of Essex, Colchester.

Duties of the post include: answering complicated and detailed queries via the service’s helpdesk; liaising with data producers to resolve problems; creating online learning resources, website content and other materials; providing presentations on the UK Data Service in a variety of venues; running statistical disclosure checks on user analytical outputs.

We are looking for someone with expert knowledge of social science data and excellent customer service skills. They must have a postgraduate qualification in a relevant subject, demonstrate knowledge and understanding of the social science data landscape and software packages such as SPSS or R, have experience in creating and delivering training and learning support materials and have the ability to use their initiative in a role that covers a variety of duties. While working in a team environment they will be required to work individually, managing their own time and prioritising tasks to enable deadlines to be met.

Archived on: 2015-03-19