User Services Manager

Posted to IASSIST on: 2013-12-12

Employer: U.K. Data Archive (at University of Essex)

Employer URL:


The Administrative Data Service (ADS) is part of the Administrative Data Research Network, a highly innovative new infrastructure to facilitate linkage and analysis of routinely collected administrative data for research purposes. The ADS will act as the coordinating body for the Network, setting standards and acting as a first point of contact for all stakeholders. The ADRN was announced by the Minister for Universities and Science, David Willetts MP, on the 10th October and forms part of a major new government investment in ‘Big Data’.

The ADS is seeking to appoint a highly motivated User Services Manager to be responsible for day to day management of all aspects of the User and Data Services, including overseeing, developing, and delivering user support and training activities, and line management responsibilities for staff in ADS User Services. Among other skills and experience the successful candidate will be a post-graduate (or have equivalent experience) in a relevant data using discipline, and must have experience of managing staff and providing a user service. An understanding of the technical and procedural requirements for sensitive data is vital, while familiarity with civil service practices and procedures in relation to data is desirable. This post involves access to Government systems, information or data and will be subject to the staff vetting process. Further information can found in the Recruitment Pack.

This is a full time, fixed-term position until September 2018. The UK Data Archive is ISO 27001, certified for Information Security Management.

  • Postgraduate degree (or equivalent experience) in a relevant data using discipline
  • Degree in a subject requiring numeracy
  • Experience managing staff
  • Experience handling large data sources
  • Experienced in data management practices
  • Knowledge of researchers’ data needs and working habits
  • Experience supporting data users
  • Knowledge of data owners’ needs and challenges
  • Familiarity with civil service practice and procedures in relation to data
  • Experience handling highly sensitive data
  • Knowledge of technical and procedural requirements for data security
  • Experience of legislative environment surrounding access to personal data
  • Knowledge of UK (and international) data access infrastructures
  • Experience of data linking
  • Experience of managing data access projects
  • Extensive existing personal network among stakeholders
  • Stata programming skills
  • Programming skills in other statistical packages such as SPSS, SAS, R etc.
  • Experience of applying quantitative research methods using survey or administrative (transactional) data
  • Familiarity with administrative and transaction data
  • Excellent communication skills both written and spoken, for conveying information to a wide range of stakeholders with differing levels of expertise and understanding, including members of the public.
  • Excellent negotiation skills
  • Excellent problem solving abilities
  • Ability and initiative to address complex issues, sensitive issues in a tactful and effective manner
  • Ability to work collaboratively
  • Flexibility and the ability to adapt quickly to change
  • Ability to meet the requirements of UK ‘right to work’ legislation*
  • Can fulfil the staff vetting procedure for Government contracts (see general information for more details)

Archived on: 2014-01-03