So you think you can replicate?

So, you plan to set up a third-party verification and replication service in your institution. Knowing things you must consider before embarking on this massive undertaking would be good.  In this presentation, I will discuss our experience when we expanded our verification and replication service in 2024, including hiring/staffing (skills requirements, hours, in-person vs virtual, HR policies), training (developing training manuals, designing workflows, recording and applying new learnings), tools for communicating with the team and clients, investments in software and hardware, progress tracking; metrics for evaluation, accounting, payroll, and reporting; volume and duration of work, and more.