Servicing the Service: Harnessing your institution’s business data

As modern repositories and archives, we are all gathering information about our users, the services we provide and interactions between the two. At the UK Data Service, we have been exploring and reviewing how to best harness our business data to ensure a data-driven approach to planning and decision making. The review examined which business data we collect, where it is held and how we can use it to deliver business insights and inform strategy. Following this, work was started to develop an internal tool which would allow staff to query the data, visualise it and make informed decisions and reports for our stakeholders. This presentation will discuss the review, the development of the internal tool and lessons we’ve learned along the way.