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Taking the Pulse of our Members: Creating a Healthy Data Environment

Presenter 1
Wendy Watkins
Carleton University
Presenter 2
Michel Seguin
Statistics Canada

Staying in touch with users is an important part of being able to provide them with the right kind of service. After 12 years in existence, Canada's Data Liberation Initiative (DLI) has recently completed a comprehensive survey of contacts-those folk who are responsible for the day-to-day delivery of data services at their institutions. With an over 90% response rate there are many lessons to be learned. Some of the topics covered were a needs-assessment, as well as satisfaction with the collection, services and local support for data. A major component was the self-assessed competencies in data-related tasks. This session will concentrate on some surprising results regarding these data competencies and the implications for future training of both the contacts and their audiences.

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